Privacy Statement
Your Trust Matters To Us
Eduex is committed to protecting your privacy and safeguarding the personal information you share with us. This Privacy & Terms policy outlines the data we collect, how we use it, and the responsibilities shared between Eduex and our community of learners, instructors, and partners.
By accessing or using the Eduex platform, you agree to the practices described below. If you have questions, please review the contact section for support options.
1. Data We Collect
We collect information in order to deliver an engaging learning experience, support our community, and continually improve the platform. This includes:
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Account Information: Name, email, phone number, and preferences provided during registration.
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Payment Details: Billing address and transaction history processed through secure third-party gateways.
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Course Activity: Modules viewed, assessments submitted, progress reports, and certifications earned.
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Support Interactions: Emails, chat transcripts, and feedback provided when contacting support.
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Technical Data: Device type, browser, IP address, and usage logs gathered via cookies and analytics services.
2. How We Use Your Data
Your data enables us to deliver a safe, personalized experience. Specifically, we use it to:
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Authenticate accounts and maintain platform security.
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Recommend courses and resources tailored to your learning goals.
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Track progress, generate certificates, and support instructor insights.
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Process payments, renew subscriptions, and send billing notices.
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Respond to inquiries, provide support, and notify you about updates.
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Analyze usage trends to improve platform performance and usability.
Important: We do not sell your personal information. Limited data may be shared with trusted service providers who assist with operations, subject to strict confidentiality agreements.
3. Your Rights & Choices
You have full control over your personal data. Depending on your location, rights may include:
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Accessing a copy of your personal information.
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Requesting corrections or updates to inaccurate data.
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Deleting your account and associated data ("Right to be Forgotten").
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Opting out of marketing communications at any time.
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Restricting or objecting to certain types of processing.
Submit requests through your account settings or by contacting privacy@eduex.com. We respond within 30 days.
4. Terms of Use
By accessing Eduex you agree to comply with the following terms:
- Eligibility: Users must be at least 16 years old or have parental consent.
- Account Security: Keep your credentials confidential and notify us of any unauthorized use.
- Course Enrollment: Courses and materials are licensed for personal educational use only.
- Payments: Fees are clearly stated at checkout. Subscriptions renew automatically unless cancelled.
- Intellectual Property: Respect copyrights. Do not reproduce, distribute, or reverse engineer platform content.
Note: Violations may result in suspension or termination of access.
5. Acceptable Use Policy
Our community thrives on respect and integrity. You agree not to:
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Upload malicious code, attempt to breach security, or disrupt platform performance.
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Harass, spam, or impersonate other users or Eduex staff.
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Share answers, completion certificates, or assessments without authorization.
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Use Eduex for unlawful purposes or activities that violate applicable regulations.
We reserve the right to investigate and take necessary action, including contacting law enforcement when required.
6. Policy Updates
We may update this Privacy & Terms statement to reflect new features, legal requirements, or policy changes. We will:
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Post the effective date at the top of this page.
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Notify registered users by email or in-app alerts when significant changes occur.
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Maintain an archive of prior versions upon request.
Your continued use of Eduex after changes become effective signifies acceptance of the revised policy.
7. Contacting Eduex
If you have questions about privacy, security, or terms of service, reach out to us:
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Email
privacy@eduex.com -
Support
Eduex Help Center -
Address
2416 Mapleview Drive, Tampa, FL 33634 -
Phone
+1 (518) 564-3200
We're committed to maintaining transparency and empowering our users. Thank you for trusting Eduex with your educational journey.